Overview
TrustForm Identity Verification Process for End Clients
This guide provides detailed instructions on how to complete the identity verification process in TrustForm (liveness check). Identity verification is a crucial step in the onboarding process and can be initiated either by the client themselves via the Client Area or by an account manager through a case management request.
TrustForm leverages Idenfy's liveness check to ensure the authenticity of client identities. This process involves capturing live images and verifying identity documents to prevent fraud and enhance security.
2. Identity Verification via Client Area
When applying for services through the TrustForm Client Area, you will need to complete the identity verification process. Follow these steps:
Login to Client Area:
Access the TrustForm Client Area using your login credentials.
Begin Identity Verification:
Navigate to the identity verification section of the application form.
Click on "Start Identity Verification."
Liveness Check:
You will be prompted to use your device’s camera.
Follow the on-screen instructions to position your face within the frame and perform required movements (e.g., blinking, turning your head) to confirm liveness.
Document Upload:
Next, you will need to upload identification documents (e.g., passport, driving licence).
Ensure the documents are clear and fully visible. Follow the prompts to take photos of the document's front and back sides.
Submission and Confirmation:
Review the captured images and ensure all details are correct.
Submit the images for verification.
You will receive a confirmation message once your documents are successfully uploaded.
Verification Result:
The system will process your information. This may take a few minutes.
Once the verification is complete, you will be notified of the result within the Client Area.
3. Identity Verification via Case Management Request
If an account manager initiates an identity verification request on your behalf, follow these steps:
Receive Verification Request:
You will receive an email notification with a link to complete the identity verification process.
Access the Verification Link:
Click on the provided link to be directed to the identity verification page.
Liveness Check:
Use your device’s camera to perform the liveness check as described above.
Follow the on-screen instructions for the liveness check.
Document Upload:
Upload the required identification documents.
Ensure the photos are clear and fully visible.
Submission and Confirmation:
Review and confirm the uploaded images.
Submit your images for verification.
You will receive a confirmation message once your documents are successfully uploaded.
Verification Result:
The system will process your information.
You will be notified of the verification result via email and within the TrustForm platform.
4. Troubleshooting and Support
Common Issues: If you encounter any issues during the verification process, ensure your camera is functioning properly and that you have a stable internet connection.
Support: For further assistance, contact TrustForm support via the "Help" section in your account or email support@trustform.com.
5. Frequently Asked Questions (FAQs)
Q: What should I do if my identity verification fails? A: If your verification fails, you will receive instructions on how to resolve the issue. Ensure that your identification documents are clear and that you follow the liveness check instructions accurately.
Q: How long does the identity verification process take? A: The verification process usually takes a few minutes. You will be notified of the result once the verification is complete.
Q: Can I use any device for the identity verification? A: Yes, you can use any device with a camera and internet access to complete the identity verification process.
For more detailed information and updates, please refer to the TrustForm knowledge base or contact our support team.
Thank you for using TrustForm’s identity verification service. We are committed to providing you with a secure and seamless experience.
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