Onboarding via Client Area

This section will help you, as a client of TrustForm customer (your Service Provider), understand how to complete the onboarding process using our secure and efficient onboarding platform.

TrustForm Client Area is designed to make onboarding process smooth, efficient, and compliant with regulatory requirements.

1. Getting Started

Before you begin, ensure you have the following:

• Your identification documents (e.g., passport)

• Proof of address (e.g., utility bill, bank statement)

• Certificate of incorporation (for corporate clients)

• A device with internet access to complete the onboarding process

2. Accessing Client Area

1. Your services provider will provide a link, typically on their website, to start the onboarding process.

2. Click on the link and you will be directed to the TrustForm Client Area.

3. Enter your email.

4. Receive a magic link in your inbox to continue application process.

5. Please note the magic link can only be used once and expires in 24 hours.

6. If the link has expired, please start over.

3. Creating and Submitting Your Application

1. Follow the link to start the application process.

2. Perform identity verification if required. If your identity is successfully verified, please proceed to the next step of the application.

3. Enter your basic information, including your name, contact details, and type of account or service you are applying for.

4. Upload the required identification and verification documents., such as:

• Government-issued IDs (e.g., passport, driving licence).

• Utility bills or bank statements as proof of address.

1. Specify any additional information required by the Service Provider, such as your employment status and annual income.

2. Review all the information you have provided to ensure it is accurate.

3. Click "Submit application" to send the application to the Service Provider and to proceed to the next step of uploading your supporting documentation.

4. Uploading Documents

1. Upload the required supporting documents. Your Service Provider will be able to advise on accepted documents and certification formats.

2. Ensure your documents are clear and legible.

3. Once uploaded, click "Submit" to submit your documents for verification.

5. KYC Reviews

1. The Company will run the required reviews and checks against various databases to ensure your information meets legal and regulatory requirements.

2. If there are any issues or additional information required, you will be notified to provide further details.

3. Once all checks are completed successfully, you will be notified to proceed.

6. Troubleshooting and Support

• If you encounter any issues during the onboarding process, please contact our Support team at [e-mail].

• For further assistance, contact your Service Provider.

Frequently Asked Questions (FAQs)

Q: How long does the review of my application take? A: This depends on the Service Provider's processes and the complexity of the case. Please get in touch with the Service Providery directly for more information.

Q: Can I update my information after submitting application? A: No, you cannot update your information after submitting your application. Please get in touch with the Service Provider directly.

Q: Will I get updates on the progress of my application? A: Yes, you will hear back from the Company as soon as they have reviewed your application and should they require additional information to complete the application process.

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