Overview

TrustForm Identity Verification Process for End Clients

This guide provides detailed instructions on how to complete the identity verification process in TrustForm (liveness check). Identity verification is a crucial step in the onboarding process and can be initiated either by the client themselves via the Client Area or by an account manager through a case management request.

TrustForm leverages Idenfy's liveness check to ensure the authenticity of client identities. This process involves capturing live images and verifying identity documents to prevent fraud and enhance security.

Identity Verification via Client Area

When applying for services through the TrustForm Client Area, you must complete the identity verification process, which is described in detail on the Identity Verification via Client Area page.

Identity Verification via Case Management Request

If an account manager initiates an identity verification request on your behalf, follow the steps described on the Identity Verification via Case Management Request page.

Troubleshooting, Support and Frequently Asked Questions (FAQs)

Please refer to the TrustForm knowledge base for more detailed information and updates.

If you encounter any issues, please visit our FAQs and Troubleshooting page and contact Trustform Support.

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Thank you for using TrustForm’s identity verification service. We are committed to providing you with a secure and seamless experience.