TrustForm User Guide
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  • Getting Started
    • Introduction
    • Your team in TrustForm
    • Invite users
    • Two-Factor Authentication (2FA)
    • Support
  • Navigate the platform
    • Accounts
    • Account profile
  • Onboard new clients
    • Onboarding via Client Area
    • Add accounts – Manual onboarding
    • Adding Attorneys and Nominated Accounts
    • Add relationships
    • Send to review
  • Review clients
    • Perform customer due diligence
    • Run KYC/AML checks
      • ID verification
      • Screening and monitoring
    • Review ownership structure
      • Define UBOs
  • Case management
    • Overview
    • Case attributes
    • Information request
    • Identity verification
    • Events and Notifications
  • Customer Risk Assessment
    • Overview
    • Managing CRA templates
    • Automatic risk assessment
    • Manual re-assessment
    • FAQs and troubleshooting
  • Identity verification
    • Overview
    • Identity check via Client Area
    • Identity check via Case Management
    • FAQs and Troubleshooting
  • Data export
    • Data export
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  1. Getting Started

Introduction

NextYour team in TrustForm

Last updated 11 months ago

Hi, and welcome to TrustForm. We help companies organise their most important data: their clients' information. With TrustForm, you can onboard new customers, streamline KYC and AML processes, and make regulatory compliance easy. In this guide, we aim to provide key information on how to use our platform.

Our goal is for you to use TrustForm as a golden source of information about your clients: to that end, all the client profiles are stored securely, and are easy to process, manage, visualise, update, and review all within our platform. TrustForm will help your account managers, compliance officers, and other team members to collaborate efficiently, in order to:

  1. Collect and verify customer credentials

  2. Identify and verify all associated entities, such as UBOs, directors, shareholders, etc.

  3. Perform KYC/AML checks for clients and all associated entities

  4. Review, approve or reject new clients

  5. Perform ongoing customer due diligence

In the following sections, you’ll find information on all key features within TrustForm.

Can’t find an answer to your question? Please contact us directly by clicking "Have issues?" button at the top of the screen or email support@trustform.io, and we’ll get back to you promptly.