FAQs and troubleshooting
Frequently Asked Questions (FAQs)
Q: What information is required from clients for risk assessment? A: Necessary information includes all details specified in your customer risk assessmenet tool (Excel file). Appropriate questions need to be refelcted in the Application form.
Q: How is the risk level categorised? A: The risk level is categorised in accordance with your Company's risk management policies and based on the criteria defined in the CRA template.
Q: Can I update the CRA template? A: Yes, you can upload new versions of the CRA template through the "CRA settings" section in TrustForm.
Q: Do I need different templates for different client types? A: Yes, separate CRA templates (Excel files) are needed for each type of client (e.g., individual, corporate, trust, partnership).
Q: Can I reassess a client's risk level after onboarding? A: Yes, you can reassess a client's risk level at any point in their lifecycle by using the "Calculate risk rating" feature in TrustForm.
Troubleshooting and Support
If you encounter any issues with the CRA Tool, contact TrustForm support via the "Have issues?" section in your account, or email support@trustform.io.
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