Identity check via Case Management

If an account manager initiates an identity verification request on your behalf, follow these steps:

1. Receive Verification Request:

   • You will receive an email notification with a link to complete the identity verification process.

2. Access the Verification Link:

   • Click on the provided link to be directed to the identity verification page.

3. Liveness Check:

   • Use your device’s camera to perform the liveness check as described above.

   • Follow the on-screen instructions for the liveness check.

4. Document Upload:

   • Upload the required identification documents.

   • Ensure the photos are clear and fully visible.

5. Submission and Confirmation:

   • Review and confirm the uploaded images.

   • Submit your images for verification.

   • You will receive a confirmation message once your documents are successfully uploaded.

6. Verification Result:

   • The system will process your information, and show the verification result.

   • You will be notified via email if any further information is required.

Troubleshooting, Support and Frequently Asked Questions (FAQs)

If you encounter any issues, please visit our FAQs and Troubleshooting page and contact Trustform Support.