ID verification

You can verify the authenticity of the client identity document without leaving TrustForm.

Introducution

ID verification is a part of the standard customer due diligence flow - it authenticates an individual’s identity by reviewing and verifying their identification documents.

ID verification in TrustForm is performed using the IDenfy identity verification service.

As part of the ID verification document check, IDenfy service provides the following:

• Document validation, incl.

  • Template validation

  • Font validation

  • Data validation

  • Fraudulent signs analysis

Getting started

The ID verification can be run by the logged-in TrustForm Users with the “Account management” capability.

The ID verification is available for the person’s ID check for the client’s applications submitted and seen in the TrustForm Interface.

The ID verification can be reached from the Proof of Identity section embedded into the Citizenship section.

Find the Proof of Identity section

1. Open the TrustForm;

2. On the Accounts page, choose and open the account that needs ID verification.

3. Proceed to the Personal details section:

   1. By clicking on the Fill in form “Personal details” task on the Tasks section of the Overview tab OR
   2. By choosing the Personal Details section on the Applicant tab.
4. In the right part of the window:

   1. Scroll down to the Citizenship section OR

   2. Click the Add Citizenship button
5. In the Citizenship section, proceed to the Proof of Identity subsection.

Getting started

To run the ID verification - In the Proof of Identity subsection:

1. Click the "Upload document" button, select the file(s) with the ID representation(s), and upload it.
2. After uploading the document, click the activated "Check the document button".
3. In the pop-up window:

   1. Check that fields "First Name", "Last Name", and "Date of Birth" - are prefilled with proper client data taken from their profile.

   2. Select values for the rest of the fields: "Document type", and "Country of issue".

   3. Choose the file(s) with the ID representation(s) of the document's front and back side(s).

   4. Click the "Check" button.
   5. Wait for the processing.
   6. Get the check results with details.

Troubleshooting

1. If an error occurs during processing, a message describing the problem appears in the Proof of Identity subsection.