TrustForm User Guide
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  • Getting Started
    • Introduction
    • Your team in TrustForm
    • Invite users
    • Two-Factor Authentication (2FA)
    • Support
  • Navigate the platform
    • Accounts
    • Account profile
  • Onboard new clients
    • Onboarding via Client Area
    • Add accounts – Manual onboarding
    • Adding Attorneys and Nominated Accounts
    • Add relationships
    • Send to review
  • Review clients
    • Perform customer due diligence
    • Run KYC/AML checks
      • ID verification
      • Screening and monitoring
    • Review ownership structure
      • Define UBOs
  • Case management
    • Overview
    • Case attributes
    • Information request
    • Identity verification
    • Events and Notifications
  • Customer Risk Assessment
    • Overview
    • Managing CRA templates
    • Automatic risk assessment
    • Manual re-assessment
    • FAQs and troubleshooting
  • Identity verification
    • Overview
    • Identity check via Client Area
    • Identity check via Case Management
    • FAQs and Troubleshooting
  • Data export
    • Data export
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  1. Getting Started

Your team in TrustForm

This section describes user capabilities in the system. Please note capabilities can be combined.

User capabilities in the system

User Management

  • Add and delete users

  • Manager users' capabilities

Account Management

  • Add new client accounts

  • Assign managers to applicants

  • Fill out and edit client profile

  • Carry out initial customer due diligence

  • Change the status of the client's account

  • Leave comments in account forms

Account Review

  • Review client profiles

  • Assign managers to applicants

  • Approve or reject forms and/or entire applications

  • Set the date for the next KYC review date

  • Set and change customer risk level

  • Leave comments in account forms

Ongoing monitoring

  • Access an integrated ongoing monitoring function for active clients

Data Export

  • Export all clients data to a .csv file

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Last updated 5 months ago