Adding Relationships

Learn how TrustForm helps you manage all entities and stakeholders connected to an applicant in a structured and compliant way.

Overview

You can add and track key relationships such as:

• Authorised persons

• Controlling persons

• Directors

• Shareholders

• Ultimate Beneficial Owners (UBOs)

This ensures you stay compliant with regulatory requirements while maintaining a complete view of every relevant relationship.

Adding a Relationship

To add a relationship, follow these steps:

1

Open the applicant’s profile

Open the required profile and go to the Applicant tab.

2

Click Add for the relevant relationship

The Relationships section is located at the bottom of the Applicant tab. Select the type of relationship you want to create and then click Add. For example, select Add Shareholder.

3

Select the entity or create a new one

• If the person or entity already exists in the system, select Existing entity to link their profile (no need to duplicate data).

• For new entries, choose whether the relationship is Individual or Corporate.

4

Fill in the required details and save

• Enter the necessary information and upload documents if required.

• Fields marked with a red asterisk are mandatory. These must be completed before the client onboarding and verification process can proceed.

• You may press Save Form at any point to save the information. The system retains the data even if the form is not yet fully completed.

Viewing and Managing Relationships

View data

Go to the relevant relationship tab in the applicant’s profile. You’ll see a list of all linked relationships (directors, shareholders, authorised persons, etc.) with their details.

Visualise ownership

Trustform generates a clear ownership structure chart to help you see how directors, shareholders, and other entities are connected. For more details, visit the Ownership Structure page.

Edit data

Click the relationship entry you want to update, make your changes, and hit Save. You can also leave comments if needed.

Remove a relationship

Click the three dots next to the relationship, select Remove connection, and confirm. The relationship will be disconnected from the account but the profile will remain in the system.

Frequently Asked Questions (FAQs)

What documents are required for verifying relationships?

Commonly required documents include identification, proof of directorship, proof of shareholding, or proof of authorisation/control.

Can one individual or company hold multiple roles?

Yes. You can assign multiple relationships to the same profile (e.g. someone can be both a shareholder and a director). Use the Existing entity option to connect profiles without duplicating data.