User Capabilities in Trustform
Learn about user roles and capabilities that define the level of access each team member has.
Overview
In Trustform, every user can be assigned one or more capabilities, which define what areas and actions are available to them. This allows your team to distribute responsibilities and maintain the right level of access for each role.
Tenant Administrator
When a new Trustform workspace is created, it starts with a single user – the Tenant Administrator. This user is automatically granted all available capabilities and has full access to manage the workspace setup. The Tenant Administrator adds new users to the system and assigns them the capabilities required for their role.
Available Capabilities:
Note that a single user can have multiple capabilities assigned.
Account Management – this capability is designed for users who work directly with clients and handle their onboarding. Users with this capability can:
Assign managers to applicants
Complete and update client profiles
Perform initial customer due diligence (CDD)
Update account status as clients move through the process
Account Review – this capability is suited for users responsible for verifying, approving, and reviewing client information. Users with this capability can:
Review client profiles with ease
Assign managers to applicants when needed
Approve or reject forms and applications
Schedule the next KYC review date
Set or update customer risk levels
Leave comments in account forms
Ongoing Monitoring – this capability is intended for compliance or risk specialists who monitor clients after onboarding. Users with this capability can:
Access an integrated ongoing monitoring function for active clients
User Management – this capability is typically granted to administrators or team leads who manage access and team structure within the workspace. Users with this capability can:
Invite or remove teammates
Adjust user capabilities as needed
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