Two-Factor Authentication (2FA)

Learn how to protect your Trustform account with two-factor authentication.

Overview

In addition to a password, users who have the 2FA feature switched on must provide a second factor – typically a temporary code generated by an app (such as Google Authenticator). This added layer of security significantly reduces the risk of unauthorised access, even if the password is compromised.

Please note that Trustform does not send 2FA codes via SMS or email. Use an authenticator app.

Currently, 2FA is optional and can be managed individually by each user. Administrative control over other users’ 2FA settings is not supported.

Enabling 2FA

To enable 2FA in your account, please follow these steps:

1

Navigate to your profile

Click Profile → Profile settings → Security → Add Two-step verification → Add Authenticator application.

2

Get your setup details

View your QR code — a QR code and a secret key will appear.

3

Download and install any TOTP-compatible authenticator app

Such as: Google Authenticator, Authy, Microsoft Authenticator, or 1Password.

4

Link your account

Scan the QR code or manually enter the secret key into your authenticator app.

5

Confirm setup

Enter the verification code generated by the app into Trustform to complete the setup.

Save the backup codes, if provided. These are required if you lose access to your device.

Known Issues

Following a technical investigation, we have established that WatchGuard displays the 2FA code’s lifetime incorrectly in the app interface. Due to this error, we do not recommend using WatchGuard for 2FA setup in Trustform.

Troubleshooting

1. Replacing your device or reinstalling the authenticator app:

   1. Remove 2FA from your Trustform account: Profile → Profile settings → Security → Remove two-step verification.

   2. Delete the Trustform account from your authenticator app.

   3. Set up 2FA again using the steps above.

2. If your code is not working:

   • Ensure the correct account is selected in the app.

   • Remove duplicate or outdated entries (e.g., from another device).

   If you no longer have access to your authenticator app and cannot log in, please contact Trustform support to request a 2FA reset.