Automatic risk assessment

Learn how Trustform automatically calculates a client’s risk level during the onboarding process.

Overview

The TrustForm Client Risk Assessment (CRA) Tool integrates with an external calculation tool (Excel) to automatically evaluate the risk levels of clients during the onboarding process and, with a single click, across the client lifecycle. This helps manage client risk and respond to any changes in risk level effectively.

Moreover, automated risk calculation helps accelerate customer onboarding process, ensuring effective management of applications and higher client satisfaction.

Getting Started

Before using the CRA Tool, ensure the following:

• You have an active TrustForm account with the appropriate permissions.

• The CRA calculation tool (Excel) provided by your company is prepared.

• Separate CRA templates (Excel files) for each type of client (e.g., individual, corporate, trust, partnership) are available.

• Necessary client information required for risk assessment is available, or will be provided by the client.

• In case of the latter, all required fields are reflected accurately in the application form to facilitate the risk assessment process.

Perform an Automatic Risk Calculation

To review how the automatic risk calculation works, follow these steps:

1

Automatic risk calculation

• If onboarding is completed by the client (via Client Area): once the client submits the onboarding form, their data is automatically passed into the CRA template, and the risk level is calculated in real time without manager involvement.

• If onboarding is performed by the manager: go to Applicant → Customer Risk Assessment and click Calculate Risk Rating – Trustform takes the latest client data, exports it into the relevant CRA template, and calculates the risk level in real time.

2

View and Interpret the Risk Level

The risk level may be classified as Low, Medium, High, or Very High – or according to your internal risk framework. If needed, you can add internal comments in the Comments section.

3

Template Availability

If no CRA template is available, the risk result will not be displayed. The template used for calculation can be reviewed directly in the Customer Risk Assessment section.