Welcome

Welcome to the TrustForm User Guide. Here you’ll find step-by-step instructions and practical examples to help you use TrustForm efficiently.

The guide is organised into sections, each divided into groups. Every group includes an interactive guide and related articles. All interactive guides are also available in the Interactive Guides tab for quick access.

Getting Started and Settings

Navigate Trustform

Learn how to navigate and use the Accounts Account profile and find key client information.

Admin management

Learn how to manage your team in Trustform – invite new users, define their capabilities, and keep accounts secure with two-factor authentication.

Data and Settings

Learn how to export client data and monitor TrustForm’s service status to stay informed and in control.

Onboarding and Reviewing

Onboarding new clients

Learn how to add and manage client data, create profiles, and start verification processes.

KYC/AML checks

Learn how to perform ID verification, run background checks and instant screenings, and set up ongoing monitoring.

Customer Risk Assessment

Learn how TrustForm automatically calculates and assigns client risk levels.

Review Management

Learn what the Client Area is and how it works.

Client Management

Client Area

Learn what the Client Area is and how it works.

Case management

Learn how to request additional data or documents directly from clients within TrustForm.