Welcome to the TrustForm User Guide. Here you’ll find step-by-step instructions and practical examples to help you use TrustForm efficiently.
The guide is organised into sections, each divided into groups. Every group includes an interactive guide and related articles. All interactive guides are also available in the Interactive Guides tab for quick access.
Getting Started and Settings
Navigate Trustform
Learn how to navigate and use the Accounts Account profile and find key client information.
Admin management
Learn how to manage your team in Trustform – invite new users, define their capabilities, and keep accounts secure with two-factor authentication.
Data and Settings
Learn how to export client data and monitor TrustForm’s service status to stay informed and in control.
Onboarding and Reviewing
Onboarding new clients
Learn how to add and manage client data, create profiles, and start verification processes.
KYC/AML checks
Learn how to perform ID verification, run background checks and instant screenings, and set up ongoing monitoring.
Customer Risk Assessment
Learn how TrustForm automatically calculates and assigns client risk levels.
Review Management
Learn what the Client Area is and how it works.
Client Management
Client Area
Learn what the Client Area is and how it works.
Case management
Learn how to request additional data or documents directly from clients within TrustForm.
