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Monitoring

Learn how to view monitoring results for active clients and review new matches detected by Trustform.

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Overview

Monitoring automatically screens all client accounts marked as Active – including the applicant and all related entities. Once monitoring is enabled, Trustform continuously checks for new sanctions, PEP, or adverse media matches and instantly notifies you if anything changes.

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All detected matches appear in the Monitoring tab. If needed, you can also view linked context via the Associations tab.

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View Monitoring Results

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Open the Monitoring tab

Go to Monitoring in the top navigation panel to access the list of all relevant persons and entities. The table shows the name, entity type, number of potential matches (hits), number of confirmed matches (true matches marked by the user), and the current screening status.

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Click the entity name to open its monitoring details

Here you can see:

  • In the Monitoring tab, all detected matches and previous activity. You can set the match status and leave comments on each result.

  • In the Associations tab, all accounts in the system linked to this person or company. For example, if a match is found for a director, you will see which company and which client account they are associated with.

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Open an individual match for full details

In the Monitoring tab, click a specific match to view detailed information.

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Review the resolts

Here you can see:

  • Key info — provides general information about the match and the sanctions source data.

  • Adverse media — shows results from open media sources, with direct links to the original articles.

Click Download certificate if you need to export a PDF file confirming the monitoring result.

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Overall status logic for searches

A single search may contain multiple results (hits), and each hit can have a different status. The overall search status is automatically determined based on the statuses of all hits according to the following logic:

  • No hits in the search → No potential match

  • At least one hit with status "Potential" → Potential match

  • No "Potential match", but at least one "True positive" (including Approve/Reject) → True positive

  • All other cases → No match

Note: If a search has the status Potential match, it means that the search contains at least one result that has not yet been reviewed.

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