> For the complete documentation index, see [llms.txt](https://docs.trustform.io/guide/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.trustform.io/guide/getting-started-and-settings/admin-management/two-factor-authentication-2fa.md).

# Two-Factor Authentication (2FA)

## Overview

In addition to a password, users who have the 2FA feature switched on must provide a second factor – typically a temporary code generated by an app (such as Google Authenticator).\
This added layer of security significantly reduces the risk of unauthorised access, even if the password is compromised.

{% hint style="warning" %}
Please note that Trustform does not send 2FA codes via SMS or email. Use an authenticator app.
{% endhint %}

Currently, 2FA is optional and can be managed individually by each user. Administrative control over other users’ 2FA settings is not supported.

## **Enabling 2FA**

To enable 2FA in your account, please follow these steps:

{% stepper %}
{% step %}

#### Navigate to your profile

Click *Profile* → *Profile settings* → *Security* → Add *Two-step verification* → Add *Authenticator application.*
{% endstep %}

{% step %}

#### **Get your setup details**

View your QR code — a QR code and a secret key will appear.
{% endstep %}

{% step %}

#### Download and install any TOTP-compatible authenticator app

Such as: Google Authenticator, Authy, Microsoft Authenticator, or 1Password.
{% endstep %}

{% step %}

#### **Link your account**

Scan the QR code or manually enter the secret key into your authenticator app.
{% endstep %}

{% step %}

#### **Confirm setup**

Enter the verification code generated by the app into Trustform to complete the setup.
{% endstep %}
{% endstepper %}

{% hint style="warning" %}
Save the backup codes, if provided. These are required if you lose access to your device.
{% endhint %}

## Known Issues

Following a technical investigation, we have established that **WatchGuard** displays the 2FA code’s lifetime incorrectly in the app interface. Due to this error, we **do not recommend** using **WatchGuard** for 2FA setup in Trustform.

## Troubleshooting

1. **Replacing your device or reinstalling the authenticator app:**
   1. Remove 2FA from your Trustform account: **Profile → Profile settings → Security → Remove two-step verification.**
   2. Delete the Trustform account from your authenticator app.
   3. Set up 2FA again using the steps above.
2. **If your code is not working:**

   * Ensure the correct account is selected in the app.
   * Remove duplicate or outdated entries (e.g., from another device).

   If you no longer have access to your authenticator app and cannot log in, please [contact Trustform support](https://app.gitbook.com/o/aFgKZWpqgagrqggpaDX4/s/OzpDnthEiag7u5WkarTN/~/changes/21/getting-started/support) to request a 2FA reset. 


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