Verification Request

Learn how to complete identity verification in the TrustForm Client Area.

Overview

Identity verification cases are created when your service provider needs to confirm your identity to meet regulatory requirements. You’ll receive an email with a secure link to start the verification process in the TrustForm Client Area.

Responding to request

To respond to an Verification request, follow these steps:

1

Accessing the Case

• Open the email from TrustForm and click the secure link to access your case.

• You’ll be taken to the verification page, where you can begin the process.

2

Start the Liveness Check

• Click Start Verification on your case page.

• Use your mobile phone to scan the displayed QR code, or follow the on-screen link to open the verification on your device.

• Follow the on-screen prompts to position your face within the frame and perform simple movements – such as blinking or turning your head – to confirm liveness.

3

Upload Your Identity Documents

• Upload your identification document – for example, your passport or driving licence.

• Ensure both sides of the document are captured clearly and that all details are visible.

• Review the images before submitting to confirm that everything is correct.

• Click Submit to send your documents for verification.

4

Confirmation and Results

• After submission, you’ll see a confirmation message once your documents have been uploaded successfully.

• The system will process your information – this may take a few minutes.

• Once verification is complete, you’ll be notified within the Client Area and by email.

If you encounter any issues, please visit our FAQs and Troubleshooting page and contact Trustform Support.