# Verification Request

## Overview

Identity verification cases are created when your service provider needs to confirm your identity to meet regulatory requirements. You’ll receive an email with a secure link to start the verification process in the **TrustForm Client Area**.

## Responding to request

To respond to an Verification request, follow these steps:

{% stepper %}
{% step %}

#### Accessing the Case

* Open the email from TrustForm and click the secure link to access your case.
* You’ll be taken to the verification page, where you can begin the process.
  {% endstep %}

{% step %}

#### Start the Liveness Check

* Click **Start Verification** on your case page.
* Use your mobile phone to scan the displayed **QR code**, or follow the on-screen link to open the verification on your device.
* Follow the on-screen prompts to position your face within the frame and perform simple movements – such as blinking or turning your head – to confirm liveness.
  {% endstep %}

{% step %}

#### Upload Your Identity Documents

* Upload your identification document – for example, your passport or driving licence.
* Ensure both sides of the document are captured clearly and that all details are visible.
* Review the images before submitting to confirm that everything is correct.
* Click **Submit** to send your documents for verification.
  {% endstep %}

{% step %}

#### Confirmation and Results

* After submission, you’ll see a confirmation message once your documents have been uploaded successfully.
* The system will process your information – this may take a few minutes.
* Once verification is complete, you’ll be notified within the Client Area and by email.
  {% endstep %}
  {% endstepper %}

{% hint style="info" %}
If you encounter any issues, please visit our [FAQs and Troubleshooting](broken://pages/60fjpRrypOdozB5ebN9b) page and contact Trustform Support.
{% endhint %}


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