> For the complete documentation index, see [llms.txt](https://docs.trustform.io/guide/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.trustform.io/guide/client-area/requests/information-request.md).

# Information Request

## Overview

Information request cases are created by your service provider when additional details or documents are needed to complete your review or onboarding process.

Each request includes a short description of what’s required and a deadline for your response. You’ll receive an email with a secure link to access the case directly.

## Responding to request

To respond to an information request, follow these steps:

{% stepper %}
{% step %}

### Accessing the Case

* You’ll receive an email from TrustForm containing a secure link to your case.
* Click the link to open the **TrustForm Client Area**, where you can view the details of the request.
* The case page will show what information or documents are needed and the response due date.
  {% endstep %}

{% step %}

#### Providing Information or Documents

* Enter the requested information in the provided text field.
* Upload any required documents — make sure they are clear, complete and readable.
* Review the details before submitting to ensure everything is correct.
* Click **Submit** to send your response to your service provider.
  {% endstep %}

{% step %}

#### Confirmation and Follow-Up

* Once submitted, you’ll see a confirmation message in the Client Area.
* Your service provider will review your response and may contact you if further details are needed.
* You will also receive an email notification once your case has been reviewed and closed.
  {% endstep %}
  {% endstepper %}

{% hint style="info" %}
If you encounter any issues, please visit our [FAQs and Troubleshooting](broken://pages/60fjpRrypOdozB5ebN9b) page and contact Trustform Support.
{% endhint %}