# Identity check

## Overview

When applying for services through the **TrustForm Client Area**, individual customers may be required to complete identity verification as part of the onboarding process. This step appears automatically when you begin your application for an individual account.

## Identity Check Process

To complete the Identity check, follow these steps:

{% stepper %}
{% step %}

#### Starting the Identity Check

* You will be prompted to scan a **QR code** using your mobile phone camera.
* Follow the link to start the verification on your mobile device (recommended) or use your computer camera if preferred.
* Follow the on-screen instructions to position your face within the frame and perform simple movements – such as blinking or turning your head – to confirm liveness.
  {% endstep %}

{% step %}

#### Uploading Identity Documents

* Next, you’ll be asked to upload your identification documents – for example, a passport or driving licence. Make sure the images are clear, well-lit and all details are fully visible.
* Follow the prompts to capture photos of both the front and back sides of your document.
  {% endstep %}

{% step %}

#### Submitting and Confirming

* Review all captured images and ensure the information is correct.
* Click **Submit** to send your documents for verification.
* You will receive a confirmation message once your files have been successfully uploaded.
  {% endstep %}

{% step %}

#### Verification Result

* The system will process your information – this may take a few minutes.
* Once the verification is complete, you will see the result in the **Client Area**.
* If the verification is successful, you will be redirected automatically to continue your onboarding application.
  {% endstep %}
  {% endstepper %}

{% hint style="info" %}
If you encounter any issues, please visit our [FAQs and Troubleshooting](broken://pages/60fjpRrypOdozB5ebN9b) page and contact Trustform Support.
{% endhint %}


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